IT Support Analyst

Role Overview

IT Support Analyst is responsible to support identifying, diagnosing, troubleshooting issues in computer hardware, software, services, and applications. 
Their duties require broader knowledge in areas of computer hardware, software, application, network, server, security, and IT provisioning.

Responsibilities:
•    Support troubleshooting and maintaining IT computer services, including workstation computers, printers, servers, network, security, applications, that are carried by the organization.
•    Support monitoring and installation of security patches to keep devices running satisfactorily and in compliance.
•    Interacting with clients on a day-to-day basis in addressing problems, training the clients as needed, using the appropriate ITIL tools, and propose technical solutions.
•    Working with third-party and different teams as needed to overcome issues efficiently. 
•    Assisting in analysis and improvements when resolving technical issues within broader IT areas.

Skills:

•    Working knowledge of relevant IT end-user desktop & laptop computer, printer, server, network, security, computer hardware, software, and application.
•    Solid problem-solving, issue interpretation, and troubleshooting skills.
•    Effective communication and interpersonal skills, with attention to details.
•    In some cases: On-Call and VIP Support
•    Good organization, time management and prioritization.
•    Effective working both in teams and individually.
•    Continuous learning - demonstrate the ability to learn new technologies and resolves technical problems with some training and supervision