IT Systems Engineer

Role Overview

This role needs to be an IT resource who can work autonomously. The Technical Analyst will support Windows / Mac OS, and O365 related apps, as well as “End-user computing” tools and infrastructure products. The Technical Analyst will maintain daily activities as a Level 2-3 Analyst resolving issues and providing support for requests, projects, and enhancements. 
 

Position Responsibilities:

• Provide Office365 day-to-day administration and second-level support (this includes Exchange Online/Sharepoint/Onedrive/Teams/Intune). 
• Provide advanced support for Desktop & Helpdesk escalations. 
• Provide back up support for Windows 7, 10, 11 image creation and software application support.
• Desktop software deployment using EPM/ISM tools.
• Integration support between EPM and ISM tools
• Support for providing temporary and permanent admin services to the user for their desktop/laptop.
• Support for the Systems Management Services & tools.
• Overall management of the EPM tool.

Preferred Technical Skills:

• Knowledge of client operating systems (Windows, MACOS, iOS, Android).
• Knowledge of Office 365 and Microsoft Azure. 
• Knowledge of application installations and interoperability.
• Knowledge of complex computing environment and infrastructure.
• Experience with certification and testing methodologies.
• Experience with batch files, PowerShell, application scripting, queries, and report generation.
• Experience with IT device security.
• Experience with Windows imaging tools – sysprep, DISM, Imagex, Microsoft Deployment Toolkit.
• Experience with Ivanti Unified Endpoint Manager (EPM), Ivanti Service Manager (ISM) or industry equivalent tool set (example MS System Center).
• Knowledge of networking and client server fundamentals.
• Experience entering, tracking, and resolving service calls with proper documentation.
• Effective problem solving/troubleshooting skills.
• Good judgment /analytical skills.